Thank you for shopping at wwwspshop.com. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations when shopping with us.
1. Returns
We accept returns under the following conditions:
The item must be returned within 7 days of delivery.
The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in the original packaging, with all tags and labels intact.
A valid proof of purchase (order ID or invoice) must be provided.
Non-Returnable Items:
The following items are not eligible for return:
Items marked as final sale or clearance
Custom or personalized items
2. Return Process
To initiate a return, please follow these steps:
Email us at soumitrap122@gmail.com with your order ID, item details, and reason for return.
Wait for our team to approve your return and provide you with return instructions.
Ship the item back to the address provided in the instructions. Customers are responsible for the return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
Shipping costs (if applicable) are non-refundable unless the return is due to our error (damaged/incorrect item).
In case of late or missing refunds, please check your bank account first and then contact your payment provider before contacting us.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or issue a full refund at no additional cost.
5. Exchanges
Replacement/Exchanges Deliveries will be done within 5-7 Business days.
6- Shipping
All Orders will be delivered within 5-7 Business days.
7. Contact Us
For any questions about this Return and Refund Policy, please contact us at: soumitrap693@gmail.com
📧 Email: soumitrap122@gmail.com